Terms and Conditions

Man With a Van Belmont Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Belmont supplies removal and related services to consumer and business customers. By making a booking, you agree that these Terms and Conditions will apply to all services we provide to you. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below.

Customer means the person, firm, or company requesting the services.

Services means any removal, collection, delivery, loading, unloading, packing, or related services provided by Man With a Van Belmont.

Vehicle means any van or other vehicle used to provide the services.

Goods means the items that you ask us to move, transport, pack, or handle as part of the services.

Quote means the price or estimate provided to you for the services before booking is confirmed.

Contract means the legally binding agreement between you and us for the provision of the services, incorporating these Terms and Conditions.

2. Service Area

Man With a Van Belmont provides removal and transport services primarily in Belmont and surrounding areas, including local and regional moves. Services can also cover longer distances within the United Kingdom as agreed at the time of booking. All services are subject to vehicle availability, access, and compliance with applicable regulations.

3. Booking Process

3.1 A booking request can be made by you via our online enquiry form or any other method we make available from time to time. When submitting a booking request, you must provide accurate and complete information, including collection and delivery addresses, property access details, dates, times, the nature and quantity of goods, and any special handling requirements.

3.2 We will provide you with a quote based on the information you supply. All quotes are given in good faith but do not constitute a confirmed booking until we expressly accept your booking request.

3.3 A Contract is formed when we confirm acceptance of your booking, which may be done in writing or through another clearly identifiable confirmation method. We reserve the right to refuse any booking request at our sole discretion.

3.4 If any information you have provided is incomplete, inaccurate, or changes before the service date, you must inform us as soon as possible. We may adjust the quoted price, change the service schedule, or, if necessary, cancel the booking in line with these Terms and Conditions.

4. Quotes and Pricing

4.1 Quotes may be given as a fixed price or as an hourly rate, depending on the nature of the job and the information provided. We will make clear which pricing structure applies when confirming your booking.

4.2 Quotes are based on normal access conditions, including reasonable parking, the ability to load and unload within a reasonable distance from the property, and standard stair or lift access where applicable.

4.3 We may charge additional fees where:

a. there are delays outside our control, such as waiting for keys, restricted access, or traffic issues;

b. access is more difficult than described, such as narrow staircases, long carrying distances, or parking restrictions requiring extra time;

c. the quantity or nature of goods exceeds what was originally described;

d. additional services are requested on the day of the move.

4.4 Any changes to the scope of the work may result in an updated quote or additional hourly charges, which you agree to pay in accordance with these Terms and Conditions.

5. Payments

5.1 We will inform you at the time of booking what payment methods are available and any applicable payment schedule. You agree to pay for the services in full, including any additional charges, in accordance with the agreed terms.

5.2 We may require a deposit to secure your booking. Any deposit amount and due date will be communicated before confirming the booking. If you fail to pay a required deposit by the specified date, we may cancel the booking.

5.3 Unless otherwise agreed, the balance of the payment is due on or before completion of the services on the date of the move. Where hourly rates apply, time is usually charged from arrival at the first address until completion at the final address, with any minimum charge clearly stated at the time of booking.

5.4 If payment is not made when due, we reserve the right to charge reasonable administration costs and interest on overdue sums at the statutory rate until payment is received in full. For business customers, we may also recover all reasonable costs of debt recovery.

5.5 You are responsible for ensuring that sufficient funds are available and that any card or payment details provided are valid and authorised. If a payment is reversed, declined, or disputed without valid reason, you remain liable for all sums due.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible. The effective date of cancellation or amendment is the date on which we receive your notice.

6.2 We may apply cancellation charges as follows, unless otherwise agreed:

a. Cancellation more than 7 days before the scheduled service date: no cancellation fee, and any deposit may be refunded or applied to a future booking at our discretion.

b. Cancellation between 7 days and 48 hours before the scheduled service date: a reasonable cancellation fee may be charged, which may include retention of all or part of any deposit.

c. Cancellation less than 48 hours before the scheduled service date or on the day of the move: up to 100 percent of the quoted price may be charged.

6.3 If you need to change the date, time, or scope of services, we will try to accommodate your request but cannot guarantee availability. Changes may result in a revised quote and may be treated as a cancellation and new booking depending on the extent of the changes.

6.4 We may cancel or postpone the services if:

a. you fail to provide necessary information or access details;

b. payment or deposit is not received by the due date;

c. weather, traffic conditions, accidents, illness, or other events beyond our reasonable control prevent us from safely or lawfully providing the services;

d. we reasonably believe that providing the services would be unsafe, unlawful, or expose our staff, contractors, or property to unacceptable risk.

6.5 In the event that we cancel due to reasons within our control, we will, at our discretion, offer a rescheduled booking or a refund of any sums paid for services not provided. We are not liable for any indirect or consequential losses arising from cancellation or postponement.

7. Customer Responsibilities

7.1 You are responsible for:

a. ensuring that you have the legal right to move the goods and that they are not stolen, prohibited, or otherwise unlawful;

b. arranging suitable parking and access at all collection and delivery addresses, including any required permits or authorisations;

c. packing and securing your goods, unless you have specifically arranged for packing services, using appropriate materials to protect fragile, valuable, or delicate items;

d. disconnecting and preparing appliances, fixtures, and fittings for transport, including defrosting freezers and emptying washing machines, unless otherwise agreed;

e. being present, or arranging for an authorised representative to be present, at collection and delivery to oversee the move and confirm details;

f. checking the property to ensure that all goods are loaded and unloaded as required.

7.2 You must not ask our staff or contractors to move any person, animal, or item that is dangerous, illegal, excessively heavy, or likely to cause damage or injury.

8. Items Excluded or Carried at Your Risk

8.1 Unless expressly agreed in writing, we do not transport:

a. illegal or stolen goods;

b. live animals or plants requiring special conditions;

c. flammable, explosive, corrosive, or hazardous substances, including gas cylinders, fuel, paints, solvents, or chemicals;

d. cash, jewellery, precious metals, watches, or high value personal items;

e. important documents, including passports, deeds, or financial papers;

f. items requiring specialist handling, such as safes, pianos, or oversize machinery, unless specifically agreed and quoted for in advance.

8.2 Where we agree to transport any high value, fragile, or unusual items, they may be carried at your own risk unless additional cover or special arrangements are agreed before the move. You are advised to arrange suitable insurance for such items.

9. Liability and Insurance

9.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods is subject to the limitations set out in this clause and elsewhere in these Terms and Conditions.

9.2 We are not liable for any loss or damage that arises from:

a. your failure to adequately pack, protect, or secure goods, where packing is your responsibility;

b. inherent defects in goods, including wear and tear, deterioration, or instability of assembled furniture;

c. goods that we have specifically advised cannot be moved or must be moved at your own risk;

d. actions or omissions by you or any third party not acting under our control;

e. atmospheric or environmental conditions, including damp, mould, temperature changes, or pests, where such conditions are outside our reasonable control.

9.3 We are not liable for indirect or consequential losses, including loss of revenue, loss of profit, loss of enjoyment, or any costs associated with delays such as hotel bookings or missed appointments, whether arising in contract, tort, or otherwise.

9.4 Our total liability for any single event or series of connected events shall not exceed a reasonable sum proportionate to the price paid for the services, subject to any mandatory legal rights you may have as a consumer under applicable law.

9.5 You must notify us in writing of any visible loss or damage as soon as reasonably possible, and in any event within a reasonable time after the services have been completed. Failure to notify us within a reasonable time may affect our ability to investigate and may limit any compensation that could be payable.

9.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under United Kingdom law.

10. Delays and Access Issues

10.1 We will make reasonable efforts to arrive and complete the services within the time frames discussed with you. However, timings are estimates only and may be affected by traffic, roadworks, accidents, weather conditions, or other circumstances beyond our reasonable control.

10.2 You are responsible for ensuring that we have appropriate access at all locations. If we are delayed due to waiting for keys, inadequate parking, restricted access, or any other reason outside our control, additional waiting time or labour charges may apply at our standard rates.

10.3 If access at either the collection or delivery address is significantly restricted such that the services cannot be carried out safely or reasonably, we may refuse to proceed, or may proceed only after agreeing revised charges with you.

11. Waste and Disposal Regulations

11.1 Man With a Van Belmont operates in accordance with applicable United Kingdom waste and environmental regulations. We are not a general waste disposal company and will not remove or dispose of waste unless explicitly agreed as part of the services and in compliance with relevant laws.

11.2 We may agree, by prior arrangement, to remove certain unwanted items such as furniture or household effects for disposal or recycling. Such arrangements may be subject to additional charges based on the type and quantity of items and any fees imposed by disposal facilities.

11.3 We will not transport or dispose of hazardous, clinical, or regulated waste, including chemicals, asbestos, medical waste, or contaminated materials. You are responsible for arranging lawful disposal of any such items with an appropriate licensed provider.

11.4 Where we transport items for disposal on your behalf, you confirm that you have the right to dispose of those items and that they do not include prohibited materials. You remain responsible for any penalties or claims arising from your failure to comply with waste and environmental regulations.

12. Complaints

12.1 If you have any concerns or complaints about the services, you should raise them with us as soon as possible so that we can attempt to resolve the issue promptly and fairly.

12.2 We may ask you to provide details of your complaint in writing, together with any supporting information. We will review your complaint and respond within a reasonable time, outlining our findings and any proposed resolution.

13. Data Protection and Privacy

13.1 We will collect and use your personal information in order to manage bookings, deliver the services, handle payments, and deal with any enquiries or complaints.

13.2 We will handle your information in accordance with applicable United Kingdom data protection laws. Your information will not be sold to third parties. It may be shared with service providers and contractors where necessary to fulfil the services, process payments, or comply with legal obligations.

14. Variation of Terms

14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time you confirm your booking will apply to the relevant Contract.

14.2 Any changes to the services or to these Terms and Conditions after the Contract has been formed must be agreed in writing or by another clear method of confirmation that we make available.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any Contract between you and Man With a Van Belmont are governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or any Contract for the services, including any non contractual disputes or claims, subject to any mandatory consumer protections that may allow you to bring proceedings in another jurisdiction.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect.

16.2 Any failure or delay by us in enforcing any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy and does not prevent us from using it later.

16.3 You may not transfer or assign your rights or obligations under any Contract without our prior written consent. We may transfer our rights and obligations to another reputable provider of similar services, provided that this does not materially affect your rights under the Contract.

16.4 These Terms and Conditions, together with the details confirmed in your booking, constitute the entire agreement between you and us relating to the services and supersede any prior discussions, representations, or understandings, whether written or oral.