Privacy Policy

Man With a Van Belmont Privacy Policy

This Privacy Policy explains how Man With a Van Belmont collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all Man With a Van Belmont customers and service users in the Belmont area, including individuals and businesses who contact us, request a quote, or use our removal and transport services.

Who we are and scope of this policy

Man With a Van Belmont is a local removals and transport service provider operating in the Belmont area. For the purposes of data protection law, including the UK General Data Protection Regulation and the EU General Data Protection Regulation where applicable, Man With a Van Belmont is the data controller for the personal data described in this policy.

This policy covers personal data collected in connection with our services, including when you contact us, request a quote, make a booking, receive services from us, or interact with us in any other way as a customer or prospective customer in the Belmont area.

Types of personal data we collect

We may collect and process the following categories of personal data when you use our services or contact us:

Identification and contact details, such as your name, address, service addresses for collection and delivery, and other contact details you choose to provide.

Booking and service information, such as preferred dates and times, details of items to be moved, access information for properties, special instructions, and records of communications relating to your booking.

Billing and payment information, such as details necessary to issue invoices, records of payments made and payment status. Card or bank details are handled only through secure third party payment providers where applicable; we do not store full payment card details.

Communication records, such as emails, messages, and notes of telephone conversations relating to quotes, bookings, and customer support.

Technical information where relevant, such as basic device or browser details and log information generated when you visit our website, constrained to what is necessary for security and proper operation of the site.

How we collect your personal data

We collect personal data directly from you when you contact us to request a quote, make a booking, or ask a question about our services. This may be done by phone, through online contact forms, or in writing.

We may also collect information created in the course of delivering services to you, such as notes about access, timings, and specific service requirements. Where another person makes a booking on your behalf, they may provide your personal details to us. In such cases we rely on them to confirm they have your permission to share that information.

Lawful bases for processing

We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Contract. We process data that is necessary to prepare a quote, enter into a service agreement with you, and fulfil our contractual obligations. This includes processing your contact details, service addresses, and booking information.

Legal obligation. We process certain data to comply with legal and regulatory obligations, such as keeping records for tax and accounting purposes.

Legitimate interests. We process data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing our business operations, improving our services, handling enquiries and complaints, and protecting our rights and property.

Consent. In limited circumstances, we may rely on your consent, for example where required for certain forms of marketing or optional communications. Where we rely on consent, you have the right to withdraw it at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide quotes, arrange bookings, schedule services, and carry out removals and transport work that you have requested.

To communicate with you about your enquiry or booking, including confirming arrangements, providing updates, and responding to questions or issues.

To issue invoices, process payments via our payment processors where used, and maintain accurate financial records.

To manage our customer relationships, handle feedback and complaints, and ensure that we deliver an appropriate and reliable service.

To operate, improve, and secure our website and systems, including monitoring for misuse or security incidents.

To comply with our legal and regulatory obligations and to cooperate with law enforcement or regulators where required.

Data processors and third parties

In order to operate our business efficiently, we may share your personal data with selected third parties who act as data processors on our behalf. These may include:

IT and hosting providers who host our website, email, or other business systems.

Payment service providers who process payments securely when you pay electronically.

Professional advisers, such as accountants, where they need access to limited information for legitimate business or legal reasons.

These processors are only permitted to use your personal data in accordance with our instructions, for the purposes we specify, and must provide appropriate technical and organisational measures to protect it.

We may also share your personal data with third parties acting as independent controllers where this is necessary, for example with law enforcement, regulators, or legal advisers in connection with legal claims or obligations. We do not sell your personal data.

International transfers

Our primary operations are based in the Belmont area and we aim to keep personal data within the United Kingdom or the European Economic Area wherever possible. Where it is necessary for personal data to be transferred outside these areas, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other legally valid transfer mechanisms, so that your rights and protections remain effective.

Data retention

We keep personal data only for as long as is necessary for the purposes for which it was collected, including meeting legal, accounting, or reporting requirements.

In general, basic customer and booking information is retained for a period that allows us to respond to queries, manage any disputes, and comply with record keeping obligations. After this period, data will be securely deleted or anonymised so that it no longer identifies you.

The specific retention period may differ depending on the type of data and our legal obligations. We regularly review the data we hold and remove information that is no longer needed.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include limiting access to personal data to those who need it for their role, using secure systems and devices, and maintaining suitable policies and procedures.

While we take reasonable care to protect your data, no method of transmission or storage is completely secure. You should also take care when sharing personal information and use secure methods of communication where appropriate.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man With a Van Belmont customers and service users in the Belmont area, subject to certain conditions and exemptions. Your rights include:

Right of access. You can request a copy of the personal data we hold about you and information about how we process it.

Right to rectification. You can ask us to correct inaccurate or incomplete personal data.

Right to erasure. In certain circumstances, you can ask us to delete your personal data where there is no good reason for us to continue processing it.

Right to restriction. You may request that we restrict processing of your personal data in specific situations, for example while we verify its accuracy or consider an objection you have raised.

Right to object. You can object to processing based on our legitimate interests where you believe your rights override our interests. You also have the right to object to direct marketing.

Right to data portability. In some cases, you can request to receive personal data you have provided to us in a structured, commonly used and machine readable format, and to have it transmitted to another controller where technically feasible.

Where we rely on consent to process your data, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before consent was withdrawn.

How to exercise your rights or raise concerns

If you wish to exercise any of your data protection rights or have questions about this Privacy Policy or how we handle your personal data, you can contact us using the usual contact methods described on our website or in our service correspondence.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we handle your personal data. We would, however, welcome the opportunity to address your concerns directly in the first instance.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal requirements. The most recent version will always apply to your personal data. We encourage you to review this policy periodically to stay informed about how we protect your information.