Privacy Policy - Man With A Van Belmont

Last updated: 2026

Man With A Van Belmont is committed to protecting the privacy and personal data of all customers in the Belmont area. This Privacy Policy explains how we collect, use, store, share, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It applies to all Man With A Van Belmont customers in area, including individuals, households, businesses, and organisations that use our moving, transport, and related services.

1. Who We Are

Man With A Van Belmont provides removal and transport services for customers in Belmont and surrounding local areas. For the purposes of data protection law, we act as the data controller when we determine how and why your personal data is processed. This means we are responsible for ensuring that your personal information is handled lawfully, fairly, and transparently.

2. Personal Data We Collect

We only collect personal information that is necessary to deliver our services, manage bookings, meet legal obligations, and operate our business effectively. The types of data we may collect include:

Identity details such as your name and title.
Contact details such as address, phone number, and email address.
Booking information including service dates, pickup and delivery locations, property access notes, and service preferences.
Payment information such as billing details and payment status.
Communications you send to us, including enquiries, instructions, complaints, or feedback.
Service history such as records of previous jobs, quotes, invoices, and customer support interactions.
Technical data where relevant, such as basic website or device information if you contact us through online channels.

We do not intentionally collect special category data unless it is necessary and you choose to provide it to us, for example where accessibility needs require additional information to complete a service safely.

3. How We Use Your Data

We use personal data only for legitimate business and legal purposes. This may include:

Providing quotes and confirming bookings.
Delivering removal, transport, and related services.
Communicating with you about your booking or service requirements.
Processing payments and issuing invoices or receipts.
Handling complaints, disputes, or customer service requests.
Maintaining records for accounting, tax, insurance, and legal compliance.
Improving the quality, safety, and efficiency of our services.
Preventing fraud, misuse, or unlawful activity.

We will only use your data in ways that are compatible with the purposes for which it was collected, unless we have a lawful basis to use it otherwise.

4. Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. Depending on the situation, we rely on one or more of the following:

Contract

We process your personal information when it is necessary to enter into or perform a contract with you. This includes providing quotes, arranging services, completing a move, and handling billing.

Legal Obligation

We may process certain data to comply with legal and regulatory requirements, such as tax, accounting, insurance, or record-keeping obligations.

Legitimate Interests

We may process data where it is necessary for our legitimate interests, provided your rights and freedoms do not override those interests. Examples include managing our business operations, improving services, keeping records, and protecting against fraud or misuse.

Consent

In limited cases, we may ask for your consent before processing certain data. If consent is used, you may withdraw it at any time, although this will not affect processing already carried out lawfully before withdrawal.

5. Data Sharing and Processors

We may share personal data with trusted third parties where necessary to deliver our services or meet legal requirements. These third parties act as processors when they process data on our instructions, or as independent controllers where they determine their own purposes.

Examples of processors and service providers may include:

Payment processors that handle card or electronic payments securely.
Accounting and bookkeeping providers that support invoicing, tax, and financial records.
IT and data storage providers that maintain secure systems and backups.
Communication tools used to send booking confirmations or service updates.
Professional advisers such as insurers, lawyers, or auditors where required.

We only share the minimum amount of data necessary and require our processors to keep it secure, use it only for authorised purposes, and comply with applicable data protection laws.

We may also disclose information if required by law, court order, law enforcement request, or to protect the rights, safety, or property of Man With A Van Belmont, our customers, or others.

6. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, tax, and dispute-resolution requirements. Retention periods may vary depending on the type of information and the reason for holding it.

Booking and service records are generally kept for a reasonable period after the job is completed to manage queries or claims.
Financial and invoicing records are kept for the period required by law.
Communications may be retained for customer service, business continuity, or legal defence purposes.

When personal data is no longer needed, we will securely delete, anonymise, or dispose of it.

7. Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, secure storage, data minimisation, staff awareness, and careful processor selection. While no system can be guaranteed completely secure, we work to maintain an appropriate level of protection for the information we hold.

8. Your Rights Under Data Protection Law

As a data subject, you have rights regarding your personal information. Subject to legal limits, these may include:

Right of access – to request a copy of the personal data we hold about you.
Right to rectification – to ask us to correct inaccurate or incomplete data.
Right to erasure – to request deletion of your data in certain circumstances.
Right to restrict processing – to ask us to limit how we use your data in certain situations.
Right to object – to object to processing based on legitimate interests or direct marketing.
Right to data portability – to receive certain data in a structured, commonly used format where applicable.
Right to withdraw consent – where processing is based on consent.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly. We encourage customers to raise concerns with us first so we can try to resolve the issue promptly and fairly.

9. Children’s Data

Our services are intended for adults and businesses. We do not knowingly collect personal data from children unless it is unavoidably provided in the course of delivering a service, and only where necessary and lawful to do so.

10. International Transfers

Where personal data is transferred outside the UK, we will take appropriate steps to ensure it remains protected in accordance with UK data protection law. This may include using approved safeguards and ensuring adequate levels of protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, business practices, or service arrangements. Any updates will take effect when published or otherwise communicated. We recommend reviewing this policy periodically to stay informed about how we protect your information.

12. Summary of Our Commitment

Man With A Van Belmont is committed to handling personal data responsibly, transparently, and securely. We collect only what we need, use it for clear and lawful purposes, retain it for no longer than necessary, and respect your rights at every stage. This policy applies to all Man With A Van Belmont customers in area and forms part of our broader commitment to privacy and compliance.